Terms & Conditions

Please read these terms and conditions carefully as they affect your legal rights and liabilities and set out the terms under which you use this website and under which David Gavin Design Limited supplies goods to you.

INTRODUCTION

Privacy, security, confidentiality and great customer service are important to David Gavin Design Limited. These terms and conditions endeavour to make our website a safe and easy place to shop.  They apply to the use of this website and the supply of goods through the website and by accessing this website and/or placing an order for goods you agree to be bound by these terms. If you do not so agree, please do not use our website.

We amend these terms from time to time and every time you place an order, please check them to ensure you understand the terms which will apply at that time. These terms were most recently updated on 11 June 2020.

COMPANY INFORMATION

This website and online shop are operated by David Gavin Design Limited (“We/our”), which is a company registered in England under company number 05375691.  The address of our registered office is 216 Burton Road, Manchester, M20 2LW. Our VAT registration number is GB 875847169

TAXES AND DUTIES

The total price we charge you for the goods in your order includes all applicable taxes payable in the UK. Where goods are ordered for delivery outside the UK, you must satisfy yourself as to any customs charges, handling charges, etc which may be payable, as we accept no responsibility for any additional charges which may be incurred

STOCK AVAILABILITY

All products are offered subject to availability. If we are unable to fulfil your order, we will aim to notify you by the end of the next working day following receipt of your order

OFFER AND ACCEPTANCE

When you place an order on our website, you are making an offer to purchase the goods in question from us subject to these Terms and Conditions and at the prices stated.  We will send you an Order Confirmation email to acknowledge receipt.  This email does not constitute acceptance of your order and there will be no contract of any kind between you and us unless and until we despatch the goods. At any point up until then, we may decline to supply the goods to you without giving any reason.  In the event that we decline an order, we aim to inform you by email and to refund your payment by the end of the next working day. 

PAYMENT

You can pay by any American Express, Visa or Mastercard debit/credit card or by using PayPal.

Your payment details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

DELIVERY

The delivery costs quoted in our online shop are for deliveries to addresses within the UK. Delivery is by Royal Mail or courier. Orders will normally be dispatched by the end of the working day following receipt of your order and will usually arrive around 2-3 days thereafter, although we are unable to guarantee delivery on or by any particular date.  We welcome orders for delivery to the Channel Islands, Isle of Man and overseas, but please contact us before placing your order to obtain a delivery quote.

RETURNS & REFUNDS

We hope you will be happy with your purchase and we accept our responsibility to supply you with goods that meet your consumer rights. If you have any concerns in this regard, please contact us matthew@davidgavindesign.co.uk However, should it be necessary to return an item because it is faulty or different from what was ordered, we aim to make the returns process as simple as possible. 

If goods arrive in a damaged condition or if they are faulty or not in accordance with their description, please notify us as soon as possible. We will make arrangements with you for their return and once we receive them back we will fully refund you all sums paid, together with your reasonable costs of returning them to us.

RIGHT TO CANCELLATION

In addition to your right to return damaged or faulty goods, you have the right under consumer law to cancel this contract within 14 days.

The cancellation period will expire after 14 days from the date on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, or email to the contact address or email address shown below). You may use the model cancellation form below, but it is not obligatory. 

To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.

EFFECT OF CANCELLATION

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:-

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

You shall send back the goods or hand them over to us, to/at the address set out below, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us.  The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

MODEL CANCELLATION FORM

To David Gavin Design Limited of 216 Burton Road, Manchester, M20 2LW (email: matthew@davidgavindesign.co.uk)

I hereby give notice that I cancel my contract of sale of the following goods *ordered on/*received on    [insert date]

Name of consumer ………………………………………………………..

Address of consumer…………………………………………………………………..

Signature of consumer…………………………………(only if this form is notified on paper)

Date………………………..

*delete as applicable

COMPLAINTS AND QUERIES

If you have queries or concerns, please email  matthew@davidgavindesign.co.uk and we will respond, normally within 24 hours.  Alternatively, please call 0161 445 1116 during working hours.

PRIVACY

For information about how we use contact details supplied to David Gavin Design Limited, please read our privacy notice.

CONTACT DETAILS

David Gavin Design Limited

216 Burton Road

MANCHESTER

M20 2LW

Telephone: 0161 445 1116

Email: matthew@davidgavindesign.co.uk

© David Gavin Design Limited 2020